Paltalk Privacy Policy

Paltalk respects your privacy and is committed to protecting it through this Privacy Policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide ("Personal Information") on the Paltalk website (www.paltalk.com) ("Website"), as well as through Paltalk’s desktop and mobile applications, and any related services (collectively, "Services"). It also explains how we collect, use, maintain, protect, and disclose your Personal Information, along with the choices available to you regarding our use of your Personal Information and how you can access and update it.

By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. If you do not agree, you may not access or use the Website and Services.

Automatic Collection of Information

When you access the Website or use the Services, our servers automatically record certain information that your browser or device sends. This data may include:

• IP address
• Browser type and version
• Device and operating system details
• Language preferences
• Referrer information (the website that led you to Paltalk)
• Pages visited and time spent on them
• Other diagnostic and analytical data

This information is primarily used for security purposes, analytics, and to enhance the user experience.

Collection of Personal Information

We collect Personal Information in several ways, including when you register for an account, interact with other users, or use Paltalk's features. The types of Personal Information we may collect include

• Account details (username, unique user ID, password, etc.)
• Contact information (email address, phone number, etc.)
• Profile details (name, location, gender, interests, photos, personal description)
• Payment and billing information (if purchasing premium features)
• User-generated content (chat logs, voice and video recordings, uploaded media)
• Customer support inquiries
• Social media information (if you choose to link your account)

Some information is required to access core features, while other details are optional.

Privacy of Children

Paltalk does not knowingly collect, use, or share Personal Information from individuals under the age of 18. If we learn that we have inadvertently collected such information, we will take steps to delete it. If you believe a minor has provided Personal Information to us, please contact Paltalk Support immediately.

Use of Collected Information

We use the collected Personal Information to:

• Provide and maintain the Services
• Personalize the user experience
• Process transactions and subscriptions
• Enable user-to-user communication
• Enforce terms and conditions and prevent fraud
• Improve our Services through analytics and research
• Respond to inquiries and provide customer support
• Send service-related updates and marketing communications (opt-out available)

Sharing of Personal Information

We do not sell your Personal Information. However, we may share your information in the following circumstances:

• With third-party service providers who assist in payment processing, customer support, hosting, and analytics
• For legal reasons, such as complying with laws, regulations, or governmental requests
• With other users, when you voluntarily interact in public chat rooms or live streams
• With advertising partners, subject to your consent where required

Additionally, we may share limited user data with selected third-party partners for analytics, fraud prevention, and service optimization. Our current partners include Google Analytics, Hive, Branch.io, IWO, MoEngage, Kickbox.io, Stripe, and PayPal. We do not sell user data.

At times, Paltalk users may interact with the YouTube API to access and display content. By using this functionality, some of your information may be shared with YouTube in accordance with their YouTube Privacy Policy.

Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance user experience, improve our Services, and serve relevant advertisements. You may adjust your cookie settings in your browser.

Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, enforce agreements, and resolve disputes. When no longer needed, data is securely deleted.

Security Measures

We take appropriate security measures, including encryption and access controls, to protect Personal Information from unauthorized access, alteration, disclosure, or destruction. The information you provide is stored on servers owned and operated by Amazon Web Services (AWS). More information about AWS’s security measures is available at AWS Security.

Internet Advertising

We may work with advertising partners to deliver personalized ads. We share limited data with:

• LiveRamp Inc., which provides an online identification code for cross-channel advertising.
• ID5, which processes data for targeted advertising.

Users have the right to opt out of this processing through:

• LiveRamp Opt-Out
• ID5 Privacy Policy

Your Rights (GDPR & CCPA Compliance)

For Users in the European Economic Area (EEA) – GDPR Rights:

• Right to access, correct, or delete your Personal Information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

• Right to know what personal data is collected and how it is used
• Right to request deletion of your Personal Information
• Right to opt out of the sale of personal data (we do not sell data)
• Right to non-discrimination for exercising privacy rights

To exercise your rights, contact us at Paltalk Support

Account & Data Deletion

You may delete your account and all associated data directly from within the Paltalk app by going to Profile > Settings > My Account > Delete Account. Once submitted, your account will be deactivated and scheduled for deletion. The deletion process is typically completed within 30 days. This includes removal of any Facebook/Meta-related information if you signed up or logged in with Facebook.

Changes to this Policy

We may update this Policy from time to time. If changes are material, we will notify users via email or in-app notifications. Your continued use of Paltalk after the revised Policy becomes effective or updated constitutes your acceptance of the changes.

Contact Information

For privacy-related inquiries or to exercise your rights, contact us at:

Email: support@paltalk.com

Website: www.paltalk.com

Mailing Address:Paltalk US LLC, 251 Little Falls Drive, Wilmington, DE 19808